CUSTOMER CENTER

E-mail : en@loloten.com
MON-FRI : 9am-6pm(GMT+9H)
LUNCH : 12:30pm-1:30pm
(GMT+9H)
Closed on Sat, Sun & Holidays


  • 조건별::Latest Products 조건별::Most Sold Products조건별::Most Added-to-Cart Products조건별::Sales임의지정:: Specified ProductsPromotions  
  •  
  • Community

    • ReviewBuyers' product reviews

    Product Review more  

    • Q&AWhat are you curious about?

    Product Q&A more  

    • Order Cancellation Sarah Lee 2019-04-15

      Hello, this is Sarah Lee and I ordered three items from your shopping mall. It’s been three weeks since I have ordered, but it’s not yet shipped. So I would like to get a refund for those three items. My order number is 20190324-0000248. Please reply me back ASAP. Thank you

      Sincerely,

      Sarah Lee
    • Order cancellation Sarah Lee 2019-01-06

      Hello, this is Sarah Lee who bought two pants on December 19, 2018. The order status is still not processing, so I would like to get a refund for my order. My order number is 20181219-0001507. Thank you.

    • Shipment process Hyunjung Lee 2018-10-05

      Hello, I'm Hyunjung Lee who ordered for 4 items about two weeks ago. Because it's been so long, I just checked my order status and noticed that it's not yet shipped. Can you guys check and see if this items can be sent as soon as possible? When it reaches to me, it'll take another two weeks or so to get my items. My order number is 20180925-0000169.

      안녕하세요. 제가 2주쯤 전에 아이템 4개를 주문 했는데 그게 아직 오지 않았습니다. 오늘 체크하니 아직 배송전 이더라고요. 여기까지 오는데 2주정도 더 걸릴텐데 한달만에 아이템이 온다는게 너무 오래 걸리는것 같습니다. 최대한 빨리 체크 해주시고 보내주세요. 감사합니다.


    • Shipping status Yeonjin Song 2018-07-25

      Thank you for your help. (for the below question)
      I really hope I can hear back from you at this time because I didn’t hear anything last time.
      It has been almost two weeks since I ordered the items. I bought the clothes for my vacation, and I’m gonna leave in 2 weeks for vacation.
      I really hope I can get my clothes before that.

      Thank you.
    • Shipping status Yeonjin Song 2018-07-25

      Hello,

      I ordered the 3 items on 7/11, and almost 14 days have passed since I make the purchase.

      However, the order status still shows "Queued for Shipment".

      When are you going to ship the items? Why is it taking so long? Are there any problems?

      Thank you.

    • Lookbook / GalleryVarious attractions are available

    Gallery more  

WORLD SHIPPING SERVICE

PLEASE SELECT THE DESTINATION COUNTRY AND LANGUAGE :

close