Product Q&A

Order Number: 20180925-0000169

Hello,

Our apologies for the late reply.

We checked the items you ordered for order number 20180925-0000169and our system shows that they're still under product preparing status. Rest assure that your order will be shipped as soon as they are ready. Please note that international shipping might take 7 to 10 working days for it to be delivered. However, due to the Korean Thanksgiving Holiday last September 23-26, 2018, wherein some key departments are closed during the holiday period, some or maybe all orders are expected to be delayed.

NOTE: We are going to try our very best to check the status of your order and we'll notify you as soon as we have any updates.

We appreciate your patience and understanding if delivery takes longer than expected.

If you have further questions regarding this matter, please let us know

Thank you and have a blessed day.

Robin